Exchange and Refund Policy

Bella Brushes always strives to provide customers with products of a high quality and standard. If an item falls short of your expectations, you receive a different item to what you ordered or require an exchange or refund.
Please contact our customer service team via the Contact Us form and a customer service representative will be in touch with next steps for a resolution.

Exchange

If you wish to make an exchange of your recent purchase you have up to 28 days from the date of your purchase to do so.
In order for an exchange, you must provide ‘Proof of purchase’ (receipt of your purchase/transaction) and all items should be returned in the following condition:

  • Brushes should be unused
  • Brushes should not be damaged
  • All tags, labeling and packaging must also be returned including the branded box/Plastic sleeves, which should be unaltered in any way.(re-saleable condition)

Please note that if an item is to be returned, it is the customers responsibility to return the items via a tracked postal or courier service at their own expense. We are in no way responsible or liable for goods that may go missing or be lost in transit, by using a  tracked system it will ensure the customer is covered until the goods reach our warehouse.
On receipt of returned goods they will be reviewed and a customer service representative will be in touch with next steps for a resolution.

Refunds

If you wish to obtain a refund of your recent purchase you have up to 28 days from the date of your purchase to do so.
In order for an exchange, you must provide ‘Proof of purchase’ (receipt of your purchase/transaction) and all items should be returned in the following condition:

  • Brushes should be unused
  • Brushes should not be damaged
  • All tags, labeling and packaging must also be returned including the branded box/Plastic sleeves, which should be unaltered in any way. (re-saleable condition)

Please note that if an item is to be returned, it is the customers responsibility to return the items via a tracked postal or courier service at their own expense. We are in no way responsible or liable for goods that may go missing or be lost in transit, by using a tracked system it will ensure the customer is covered until the goods reach our warehouse.

On receipt of returned goods they will be reviewed and a customer service representative will be in touch with next steps for a resolution.

If a refund is processed it will be in the following way:

Credit Card or eWAY transaction - Your refunded amount will be credited to the same account in which you used to make your initial purchase
Part Credit Card/Part Voucher transaction - The amount paid via Credit Card will be credited to the account in which you made your initial transaction and a new voucher will be reissued for the remaining balance.

 

The Icon Factory Pty. Ltd. - ABN 31 165 470 771